Warranty Policy

Scope of Warranty:

Our 6-month warranty covers genuine manufacturing defects and discoloration/tarnishing of the jewelry within 6 months of the purchase.

Replacement:

For approved discoloration or tarnishing claims, the product will be replaced with the same product, subject to availability. If the same product is unavailable, you may choose another product from the same price range.

The warranty does not cover:

Normal wear and tear, accidental damage, breakage or bending
Damage caused by perfumes, cosmetics, chemicals, sweat, moisture or improper care
Scratches, dents, stone loss, misuse, negligence, loss or theft
Any repair, alteration or modification done by a third party

Additional Notes:

All claims are subject to inspection and validation by the Bun & Baali team.
Claims must be raised within 6 months from the date of delivery.
Warranty is applicable only to products purchased directly from Bun & Baali.
Shipping charges may apply for approved warranty claims.
Refunds are not provided under the warranty policy.

Warranty Claim Email Format

Subject: Warranty Claim - Bun & Baali

Dear Bun & Baali Team,

I would like to raise a warranty claim for my jewelry.

Order ID: [Order ID]
Product: [Product Name]
Issue: [Briefly describe the issue]

I have attached the following for your review:

Clear photos/videos of the issue
Copy of the invoice

Please review my claim and let me know the next steps.

Thank you,
Bunandbaali
Mobile Number: +91 9166264304
Mail: info@bunandbaali.com