FAQ

Frequently Asked Questions (FAQ) – BunandBaali

1. What is BunandBaali?

BunandBaali is a premium jewelry and accessories brand that blends timeless elegance with modern style. Each piece is thoughtfully designed to complement your look, whether it’s for daily wear or special occasions.

2. Are your products authentic and handcrafted?

Yes. Every BunandBaali piece is carefully crafted with attention to detail and premium-quality materials. Many of our designs are handcrafted, making them unique and long-lasting.

3. Do you offer customization or personalized orders?

Yes, we offer limited customization on select designs. You can reach out to our team at info@bunandbaali.com or through our Contact Us page to discuss personalization.

4. How do I know my size?

We provide a detailed Size Guide on each product page to help you select the perfect fit. If you’re unsure, you can contact our team for assistance before placing your order.

5. How do I care for my jewelry?

To keep your jewelry looking new:

  • Avoid direct contact with perfumes, lotions, or water.
  • Store pieces in a dry pouch or box.
  • Wipe gently with a soft cloth after use.

6. Do you ship across India?

Yes, we deliver pan-India. We also offer express shipping in select cities.

7. Do you ship internationally?

Yes, international shipping is available. Shipping charges and delivery timelines vary based on the destination.

8. How long does delivery take?

  • Within India: 3–7 business days (depending on your location).
  • International: 7–15 business days.
    (Custom orders may take longer.)

9. What payment methods do you accept?

We accept all major payment options including Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD) in India.

10. Do you offer COD (Cash on Delivery)?

Yes, COD is available for orders within India. Please note, COD might not be available on customized pieces.

11. Can I return or exchange my order?

If you wish to return your product due to defect or delivery error, you must notify us within 5 calendar days of delivery. Please check our REFUND & RETURN POLICY before placing an order.

12. What if I receive a damaged product?

In the rare case of damage during transit, please email us within 48 hours of delivery with images of the product and packaging. Our team will arrange a replacement or refund.

13. Do you offer gift wrapping?

Yes! We offer premium gift packaging so your jewelry arrives ready to impress. You can also add a personalized note at checkout.

14. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also log into your BunandBaali account to check order status anytime.

15. How do I contact customer support?

You can reach us via: