REFUND & RETURN POLICY

1 Introduction

At Bun and Bali (BunandBali.com), we strive to provide our customers with the highest quality jewelry and a wonderful shopping experience.
 We want you to be completely satisfied with your purchase.
 This Refund & Return Policy applies to all domestic (India) and international orders placed through our website.

2 Return Eligibility

We appreciate your understanding that jewellery is a delicate and high-value product.
 Therefore, we generally do not accept returns or exchanges except under the following conditions:

✅ The item you received is defective, damaged, or flawed due to a manufacturing defect or delivery incident.
 ✅ The item you received is different from your order or an erroneous delivery by us (wrong product, color, or size).
 ✅ The item shows a clear defect upon delivery (such as a missing stone or a broken setting).

3 Time Frame for Return

●     If you wish to return your product due to defect or delivery error, you must notify us within 5 calendar days of delivery.

●     Please email us at info@bunandbali.com with your order number, photos of the defect or damage, and a brief explanation of your concern.

●     We will review your request within 7 business days and advise you if your return is eligible.

4 Condition of Product for Return

●     The product must be in its original condition, unworn, undamaged, with all its tags, certificates, packaging, and box.

●     We reserve the right to reject any return if the item shows signs of wear, tampering, or alteration.

•       An unboxing video is required as proof for any return request; returns without this will not be accepted.

5 Refund Method and Time Frame

✅ If your return is approved, we will process your refund within 10-15 business days after we have received and inspected the item.

✅ Refunds will be made using the same method of payment you used to pay for your order (credit card, debit card, bank transfer, or wallet).

✅ Please be aware:

●     Shipping charges, customs duties, taxes, and other related payments are non-refundable.

●     Refund processing may take additional time depending on your bank’s processing policy.

6 Exchange Policy (If Applicable)

●     Currently, we do not directly facilitate exchanges due to inventory limitations and international delivery complexities.

●     If you wish to exchange your product, please return it following this policy and then place a new order for your preferred item.

7 Return Shipping Costs

✅ If the return is due to our error or a manufacturing defect, we will cover the return shipping cost.

✅ If the return is due to a customer’s discretion (such as choosing the wrong size or changing their mind), the customer bears the return delivery expenses.

8 Customs, Taxes, and Import Charges (International)

For international orders, customs duties, taxes, and other import charges may apply.
 These are the responsibility of the customer and are not refundable under this policy.

9 Non-Returnable and Non-Refundable Items

●     All custom-made, personalized, or made-to-order jewelry cannot be returned or refunded.

●     Gift cards or store credit cannot be exchanged for cash or a refund

10 Contact Us

If you have any questions or concerns about our Refund & Return Policy, please reach us at:

●     Email: info@bunandbali.com

●     Website: [https://bunandbali.com]